Policy
Returns & Refunds
Orders check out through Shopify's hosted checkout and are printed on demand; payment details never touch this site. Each policy below states what is true today and expands as the store grows.
The short version
If the item is wrong, misprinted, or damaged, tell us within 14 days of delivery and we will replace it free or refund you in full — you choose which. If it never arrived at all, tell us within 14 days of the expected delivery date and we will trace it. Because every piece is printed for you after you order, we do not take change-of-mind returns.
What we always put right
A print that is misaligned, faded, cracked, or the wrong artwork. A garment or poster that arrives damaged or flawed. A size, colour, or product that is not the one on your order — if we sent something other than what you bought, that is ours to fix. An order the carrier confirms as lost. Any of these are our problem, not yours.
If it never arrived
Tell us within 14 days of the expected delivery date and we open a trace with the carrier the same day. If tracking still shows the parcel moving we have to let that trace finish before we can call it lost — carriers do deliver late, and a replacement sent too early usually means two parcels and no way to recover one. Once it is confirmed lost, or the trace closes without it, you get the same choice as any other claim: a free reprint or a full refund.
How to report one
Email support@zine01.com within 14 days of delivery with your order number and a photo of the item and, where it helps, the shipping label. Photos matter because they are how our print partner authorises the reprint — one clear picture is usually the whole process. We reply within two business days.
You never ship it back
There is nothing to post back and no return postage to pay. Print-on-demand items cannot be restocked or resold, so once a claim is approved we simply reprint or refund. Keep the item or dispose of it as you see fit.
Change of mind
Every order is made specifically for you once you place it, so we cannot accept returns or exchanges for a change of mind, or for a size you chose that did not fit. That is a different thing from us sending the wrong size — if what arrived does not match what your order says, it is covered above and we will put it right. Please check the size guide on the listing before ordering. If something about a listing was unclear or wrong and that is why the order missed, write to us anyway — we would rather fix it than hide behind this paragraph.
Refunds
Approved refunds go back to the original payment method through Shopify, usually within three to five business days of approval, though your bank may take longer to show it. Original shipping is refunded when the fault is ours. We do not refund shipping on a delivered order that simply was not wanted.
Cancelling an order
Orders can only be cancelled before they enter production, and that window is often just a couple of hours. Email support@zine01.com straight away with CANCEL and your order number in the subject line — we watch for those ahead of ordinary mail and will stop the order if we reach it in time. We cannot promise that we will: general replies take up to two business days, and printing can start before we get there. If it has already gone to print the order cannot be cancelled, but everything above still covers you if what arrives is wrong.
Who to contact
Zine Collective, 43 Western Ave #134, Marlboro, NY 12542, United States. Email support@zine01.com. This policy applies to physical goods bought at zinecollective.org and sits alongside the rights you already have under applicable consumer law — nothing here reduces them.